Significance of Supplier Selection Criteria Evolvement in IT Outsourcing to Emerging Economies - Lessons from a Global IT Outsourcing Project

DOI
10.15415/jtmge.2015.62005

AUTHORS

Harri Hyvonen, Mikko Helminen   and Chihiro Watanabe

ABSTRACT

In line with the increasing significance of the acceleration of information technology (IT) advancement and also of harnessing the vigor of emerging economies, IT outsourcing to emerging economies has become global concerns. This enables global companies to enjoy a critical competitive edge by choosing the best option in outsourcing strategy and supplier selection. Consequently, supplier selection criteria have become critical issues for both suppliers and customers. This paper attempts to provide insightful suggestions to these issues. An empirical analysis was conducted taking supplier selection criteria evolvement in global IT outsourcing project focusing on action research in a multinational company. Noteworthy findings include impacts of manager’s change, identification of creative moment and weighting of supplier selection criteria. 

KEYWORDS

IT outsourcing, emerging economies, supplier selection criteria, project management, action research

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RNI Registration No. CHAENG/2016/68678